The support technician gets time to investigate the issue properly before he or she give an answer and more users can be helped at the same time to name a few reasons. We have therefore decided to stop sending these emails. There is no hidden spyware or similar in our software and there will never be. If you are running the free version, your license will expire eventually. We recommend that you report it and also tell us about the problem so we can report as well.
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This is what is called a false positive. For instructions please see this page: Future plans involves even more online functionality. It also creates an account on our server if it is the first time you install the CNCSimulator Pro on any computer. You get free software and we get visitors and a possibility to show and promote our site and products. Solution home General Getting Started.
My CNCSimulator has expired. How can I reactivate it? : Helpdesk
If you want to get a timely response from your support technician, there are things you can do as a customer to speed up the process:. You cncsimulqtor now have received a license email.
The most important info is the License ID number. This is how the License info will look when you are running the free version that has expired.
One of my others worked OK. There could be that all your traffic is going through a proxy server and that you will have to configure the settings for the proxy server in CNCSimulator you will get a chance to do that if the startup fails. Please note that even if you run the free version you have a license.
Offering hotline telephone support would take up far too much resources and we would have to stop with free licenses and raise prices on all other licenses to be able to offer this service.
You will be taken to the license tab. In the email, you will find a code.
You could have a firewall installed that only let traffic through to sites previously approved by a network technician. The program always creates a license the first time you start the program on a computer.
If you are running the free version, your license will expire eventually.
When the program starts, if your license has expired, select Yes in the following dialog: You can order it from the License Manager. Also make sure you tell us details about the issue. Most antivirus software companies provides a link where one can report a false positive and normally they fix the problem until the next update of their virus database.
Our server will automatically send you an email with a code for reactivation each time your license expires. Please email This email address is being protected from spambots.
You can also send it to an alternative email address in case you have problem receiving emails from us. Make sure you have your password stored.
We recommend that you cnncsimulator it and also tell us about the problem so we can report as well. Enter your search term here In the email it says I need to install the petrol driver update located on the download page. You can also send it to an alternative email address, in case you have problem receiving emails from us.
Make sure you have your password stored.
CNCSimulator Classic Activation
We will keep on improving the program to make it even more useful as long as you understand that it is not meant to, and will never be able to replace a skilled and experienced CNC programmer. Previous page Next page. We simply do not offer telephone support as we are an Internet based worldwide selling company. Define the problem eptrol accurately as possible.
If you have not received an answer as a free user, wait a few days and try again.